What is cloud-based telephony system?
Business Phone System demystified
Modern day telephone systems typically utilize PBX (private branch exchange ) systems to achieve common business phone functions such as interactive voice response and routing calls to end users based on a series of logic and caller responses.
A typical setup involves a connection from telecom service provider, a PBX system and the desk phones. Through PBX configuration, businesses can determine how callers are serviced through a blend of recordings, gathered responses and attendance by a human agent.
Why Cloud telephony system?
By going cloud, its similar to having your PBX services hosted offsite. However, a quick distinction would be that hosted PBX would still require comparable effort as you would expect from configuring your onsite PBX while also subjected to similar scalability concerns. If there’s a forseeable need to increase your capacity, going cloud on your phone system is a likely decision.
Moreover, by going cloud, you need not worry about hardware scalability and PBX maintenance – which occasionally could lead to downtime due to reasons ranging from accidental power trips to mechanical damages. Cloud system setup could also reduce the need to conceal unsightly wiring extensions from your PBX to phones. By going cloud, a cleaner setup could be achieved with minimal onsite hardware at a significantly faster deployment time and immediate cost savings.