TL;DR – Phone calls can be initiated and terminated to servers and programmed to behave in manners we desire over the cloud. With Cloudcommunications.asia setup, you can now deploy a full-fledged phone system at a fraction of the cost.
Business Phone System demystified
Modern day telephone systems typically utilize PBX (private branch exchange ) systems to achieve common business phone functions such as interactive voice response and routing calls to end users based on a series of logic and caller responses.
A typical setup involves a connection from telecom service provider, a PBX system and the desk phones. Through PBX configuration, businesses can determine how callers are serviced through a blend of recordings, gathered responses and attendance by a human agent.
Why Cloud telephony system?
A cloud system is similar to having your PBX services hosted offsite. However, a significant distinction would be that hosted PBX would still require comparable effort as you would expect from configuring your onsite PBX while also subjected to similar scalability concerns. If there’s a forseeable need to increase your capacity, going cloud on your phone system would save you troubles with your ongoing scaling demands.
Moreover, by going cloud, you need not worry about hardware scalability and PBX maintenance – which occasionally could lead to downtime due to reasons ranging from accidental power trips to mechanical damages. Cloud system setup could also reduce the need to conceal unsightly wiring extensions from your PBX to phones. By going cloud, a cleaner setup could be achieved with minimal onsite hardware at a significantly faster deployment time and immediate cost savings.
What can you do with Cloud Telephony?
Most common office phone systems, sales operations, outsourcing operations and mobile field force can easily adopt a cloud solution with a significant reduced cost and deployment time.
We are an experienced international team with more than 5 years of accumulated experience in cloud based telephony system integrator despite that cloud telephony is a relatively newer form of technology. We have worked in projects with deployed solutions in Singapore, Indonesia, Malaysia, Thailand and China with hundreds of users over the course of our work experience prior to joining Cloudcommunications.asia.